My Solar Solutions Privacy Policy

Privacy Policy

Effective Date:

Jan 1 2026

Website:

www.myhomesolution.org

Business Name:

My Home & Solar Solution

1. Overview

My Home & Solar Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, fill out a form, opt into communication, or schedule a consultation.

2. Information We Collect

We collect the following types of information when you interact with our website or services:

Personal Information:Your name, phone number, email address, home address, utility provider, and other contact details.Usage Data:IP address, browser type, pages visited, time on site, device type, and referral source.Communication Preferences:SMS opt-in status, email engagement (opens/clicks), and interaction history.

3. How We Use Your Information

We use the information we collect to:

Determine your eligibility for solar, battery, or home upgrade programsSchedule and confirm virtual consultations. Send relevant updates about grant availability, policy changes, and local energy programsRespond to inquiries and provide customer supportImprove website performance and customer experienceDeliver marketing communications via SMS, email, or phone (with your consent)

4. SMS & Email Communications

By submitting your information, you consent to receive automated text messages, phone calls, and emails from My Home & Solar Solution. Message and data rates may apply. Message frequency varies.

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

5. How We Share Your Information

We do not sell your information to third parties. We may share your information with:

Licensed solar and roofing contractors or service providers to fulfill your consultation or project request, CRM and marketing platforms that help us manage communication and customer serviceLegal or government entities, if required by law.

Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement industry-standard safeguards to protect your personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Access or request a copy of the data we have about you. Update or correct your personal information. Withdraw your consent for communications at any time. Request deletion of your information (subject to legal obligations)

To exercise these rights, email us at: [email protected] or [email protected]

8. Cookies and Tracking

Our website uses cookies and tracking technologies to improve site performance and user experience. You can control cookie preferences through your browser settings.

9. Children’s Privacy

This site is not intended for children under the age of 13, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted to this page with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy, please contact us:
📧 Email: [email protected] or [email protected]

📍Mailing Address:

1534 N Moorpark Rd

Suite #315 Thousand Oaks Ca 91360

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.